Quality Policy
Vision:
To be one of the leading insurance companies on the market based on our fast and effective processes and
focused always on innovation and continuous improvement.
Mission:
Our mission is to go beyond providing services
We are an insurance company that offers services in the different areas of assistance and legal protection,
and our mission is to ensure that we can provide you with high-quality services as quickly as possible,
as well as guarantee your complete protection, anywhere and at any time.
Our focus is to intervene, accompany and care for people throughout their lives. We are a human company
consisting of people who think about others to ensure the best service provision possible – always!
Certifications
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Fidelidade Assistance is certified to NP EN ISO 9001 standard. Its quality management system is aimed at selling and
managing insurance and reinsurance contracts in the fields of assistance and legal protection, as well as representing
national and international insurance companies and providing business support services to these and other firms.
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Our employees’ work-life balance is a permanent concern at a firm that operates 24h a day.
At Fidelidade Assistance, our people help others, and the daily investment in our employees’ wellbeing
is reflected in our EFR 1000-2 Certification (Responsible Family Entity).
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Fidelidade Assistance's Values
