About us
With experience gained from almost two decades of activity, A Fidelidade Assistance also acts in all major countries throughout the world.
Focusing on continuously improving the services we provide since 1998.
We are an insurance company belonging to Grupo Fidelidade that specialises in assistance and legal protection, handling over 13 million claims since 1998.We are an insurance company belonging to Grupo Fidelidade that specialises in assistance and legal protection, handling over 13 million claims since 1998.
We are fully committed to ensuring that you are provided with a unique and personalised experience.
We offer a high quality service, focused on your needs, and are committed to working closely with you to ensure comfort and security from the start to the end of the process. With an extensive network of providers, flexible structures and essential expertise, we are equipped to respond to the most complex demands in the various areas we operate in, anywhere and at any time.
We want to be with you whenever you need us. Therefore, our Contact Centre operates 24 hours a day, 7 days a week so that we can provide you with immediate assistance.
By your side,
At every moment along the way!
Operational Structure
With a Centre open 24 hours a day, 7 days a week, Fidelidade Assistance provides assistance in around 400,000* claims per year, whose quality is permanently diagnosed.
We provide our teams with permanent training to ensure our clients are provided the best service possible.
Our team is trained to deal with emergency situations and is able to converse in various languages, including French, English, Spanish and Ukrainian, among others.
We have an extensive network of providers, including doctors, breakdown services, ambulances, taxis and rent-a-car companies, that can react at anytime and anywhere in the world. We also have access to lawyers, tradesmen and other domestic service providers.
We use a combination of immediate feedback methods after a service has been provided and more in-depth analysis tools to measure overall satisfaction and the level of recommendation. This multifaceted approach ensures that each interaction with our clients is an opportunity to improve our services.
Fidelidade Assistance ensures permanent cost control with regard to accidents within its internal network of service providers, enabling it to have the most competitive pricing policy in the markets where it operates.
*Time period related to: January 2023 to January 2024.
Our Missions is to go beyond providing services!
Mission:
We are an insurance company that offers services in the different areas of assistance and legal protection, and our mission is to ensure that we can provide you with high-quality services as quickly as possible, as well as guarantee your complete protection, anywhere and at any time.
Our focus is to intervene, accompany and care for people throughout their lives. We are a human company consisting of people who think about others to ensure the best service provision possible – always!
Vision:
To be one of the leading insurance companies on the market based on our fast and effective processes and focused always on innovation and continuous improvement.
Fidelidade Assistance's Values:
Skills, Cooperative, ambitious, Current, rigourous, Responsibles, Comitted, Efficients, friendly, Solidarity