--- title: As nossas Certificações - Fidelidade Assistance --- [Skip to content](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications#main-content) By browsing this site you agree to the [General Conditions of Use.](https://fidelidade-assistance.pt/hubfs/files/Condicoes_Gerais_de_Utilizacao_Site.pdf?hsLang=en) See also our [Privacy and Personal Data Protection Policy](https://fidelidade-assistance.pt/hubfs/files/Politica_de_Privacidade_e_Protecao_de_Dados_Pessoais.pdf?hsLang=en)and [Cookies Policy.](https://fidelidade-assistance.pt/hubfs/files/Politica_de_Cookies.pdf?hsLang=en) [Extranet](https://extranet.fidelidade-assistance.pt/) [![efr](https://fidelidade-assistance.pt/hubfs/Certifica%C3%A7%C3%A3o%20efr.png) ![Certifications](https://fidelidade-assistance.pt/hubfs/Certifica%C3%A7%C3%A3o%20NP%20EN%20ISO%209001.png)](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications?hsLang=en#cert) [en](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications?hsLang=en) [ES](https://fidelidade-assistance.pt/es/quienes-somos/informacion-institucional/nuestras-certificaciones?hsLang=es) [PT](https://fidelidade-assistance.pt/quem-somos/certificacoes-e-politica-de-qualidade/as-nossas-certificacoes?hsLang=pt) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![logotipo-cartas 1](https://fidelidade-assistance.pt/hs-fs/hubfs/logotipo-cartas%201.png?width=334&height=91&name=logotipo-cartas%201.png "logotipo-cartas 1")](https://fidelidade-assistance.pt/?hsLang=en) - [ABOUT US](https://fidelidade-assistance.pt/en/about-us?hsLang=en) **CORPORATE INFORMATION** - [Company Overview](https://fidelidade-assistance.pt/en/about-us/corporate-information/company-overview?hsLang=en) - [Corporate Bodies](https://fidelidade-assistance.pt/en/about-us/corporate-information/corporate-bodies?hsLang=en) - [Code of Conduct](https://fidelidade-assistance.pt/en/about-us/corporate-information/code-of-conduct?hsLang=en) - [About Us](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row1) - [Operational Structure](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row2) - [Mission, Vision and Values](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row3) **CERTIFICATIONS AND QUALITY POLICY** - [Quality Policy](https://fidelidade-assistance.pt/hubfs/files/Politica_da_Qualidade.pdf?hsLang=en) - [Our Certifications](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications) - [REPORTS](https://fidelidade-assistance.pt/en/about-us/reports/reports-and-accounts?hsLang=en) - [Reports and Accounts](https://fidelidade-assistance.pt/en/about-us/reports/reports-and-accounts?hsLang=en) - [Solvency and Financial Situation Reports](https://fidelidade-assistance.pt/en/about-us/reports/solvency-and-financial-situation-reports?hsLang=en) **SUSTAINABILITY** - [Social Responsibility](https://fidelidade-assistance.pt/en/about-us/sustainability/social-responsibility?hsLang=en) - [Sustainability Reports](https://fidelidade-assistance.pt/en/about-us/reports/sustainability/sustainability-reports?hsLang=en) - CONTACT DETAILS - [Contacts](https://fidelidade-assistance.pt/en/about-us/contact-details/contacts?hsLang=en) - [Recruitment](https://fidelidade-assistance.pt/en/about-us/contact-details/recruitment?hsLang=en) - [Feedback](https://fidelidade-assistance.pt/en/about-us/contact-details/feedback?hsLang=en) - [OUR RANGE OF SERVICES](https://fidelidade-assistance.pt/en/our-services?hsLang=en) **OUR SERVICES** - [Car Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#car-assistance) - [Travel Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#travel-assistance) - [Medical Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#medical-assistance) - [Domestic and Home Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#domestic-and-home-assistance) - [Tecnological Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#technological-assistance) - [Legal Protection](https://fidelidade-assistance.pt/en/our-services?hsLang=en#legal-protection) - [Claims Management](https://fidelidade-assistance.pt/en/our-services?hsLang=en#claims-management) - [Funeral Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#funeral-assistance) - [Pets Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en#pets-assistance) **CLIENTS** - [Main Clients](https://145491376.hs-sites-eu1.com/en/homepage?hsLang=en#client) - [OUR ADVANTAGES](https://fidelidade-assistance.pt/en/our-advantages?hsLang=en) - Useful informations **LEGAL INFORMATIONS** - [Corruption Prevention](https://fidelidade-assistance.pt/en/legal-informations/corruption-prevention?hsLang=en) [en](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications?hsLang=en) [ES](https://fidelidade-assistance.pt/es/quienes-somos/informacion-institucional/nuestras-certificaciones?hsLang=es) [PT](https://fidelidade-assistance.pt/quem-somos/certificacoes-e-politica-de-qualidade/as-nossas-certificacoes?hsLang=pt) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. - [ABOUT US](https://fidelidade-assistance.pt/en/about-us?hsLang=en) **Corporate Information** - [Company Overview](https://fidelidade-assistance.pt/en/about-us/corporate-information/company-overview?hsLang=en) - [Corporate Bodies](https://fidelidade-assistance.pt/en/about-us/corporate-information/corporate-bodies?hsLang=en) - [Code of Conduct](https://fidelidade-assistance.pt/en/about-us/corporate-information/code-of-conduct?hsLang=en) - [About Us](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row1) - [Operational Structure](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row2) - [Mission, vision and Values](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row3) **Certifications and Quality Policy** - [Quality policy](https://fidelidade-assistance.pt/hubfs/files/Politica_da_Qualidade_v2.pdf?hsLang=en) - [Our Certifications](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications) - **REPORTS** - [Reports and Accounts](https://fidelidade-assistance.pt/en/about-us/reports/reports-and-accounts?hsLang=en) - [Solvency and Financial Situation Reports](https://fidelidade-assistance.pt/en/about-us/reports/solvency-and-financial-situation-reports?hsLang=en) **Sustainability** - [Social Responsibility](https://fidelidade-assistance.pt/en/about-us/sustainability/social-responsibility?hsLang=en) - [Sustainability Reports](https://fidelidade-assistance.pt/quem-somos/sustentabilidade/relatorios-sustentabilidade?hsLang=en) - **CONTACT DETAILS** - [Contacts](https://fidelidade-assistance.pt/en/about-us/contact-details/contacts?hsLang=en) - [Recruitment](https://fidelidade-assistance.pt/en/about-us/contact-details/recruitment?hsLang=en) - [Feedback](https://fidelidade-assistance.pt/en/about-us/contact-details/feedback?hsLang=en) - OUR RANGE OF SERVICES **Our Services** - [Car Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Travel Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Medical Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Domestic and Home Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Tecnological Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Legal Protection](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Claims Management](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Funeral Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Pets Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) **Clients** - [Main Clients](https://145491376.hs-sites-eu1.com/en/homepage?hsLang=en#client) - [OUR ADVANTAGES](https://fidelidade-assistance.pt/en/our-advantages?hsLang=en) - USEFUL INFORMATIONS **LEGAL INFORMATIONS** - Antibridery Corruption Policy - [Risks of Corruption and Related Offences](https://fidelidade-assistance.pt/en/useful-informations/legal-informations/risks-corruption-prevention-plan?hsLang=en) # Quality [See our Quality Policy here](https://fidelidade-assistance.pt/hubfs/files/Politica_da_Qualidade_v2.pdf?hsLang=en) ## Our Certifications ![certificacao-np-en-iso-9001](https://fidelidade-assistance.pt/hs-fs/hubfs/certificacao-np-en-iso-9001.png?width=223&height=109&name=certificacao-np-en-iso-9001.png) Fidelidade Assistance is certified to NP EN ISO 9001 standard. Its quality management system is aimed at selling and managing insurance and reinsurance contracts in the fields of assistance and legal protection, as well as representing national and international insurance companies and providing business support services to these and other firms. ![certificacao-efr](https://fidelidade-assistance.pt/hs-fs/hubfs/certificacao-efr.png?width=200&height=115&name=certificacao-efr.png) Our employees’ work-life balance is a permanent concern at a firm that operates 24h a day. At Fidelidade Assistance, our people help others, and the daily investment in our employees’ wellbeing is reflected in our EFR 1000-2 Certification (Responsible Family Entity). ![Fidelidade\_PT\_Portuguese\_2025\_Certification\_Badge (2)-1](https://fidelidade-assistance.pt/hs-fs/hubfs/Fidelidade_PT_Portuguese_2025_Certification_Badge%20(2)-1.png?width=132&height=187&name=Fidelidade_PT_Portuguese_2025_Certification_Badge%20(2)-1.png) Fidelidade Assistance is certified as a Great Place to Work, a recognition that reflects the company’s commitment to creating a work environment based on trust, appreciation and employee engagement. Great Place to Work, which annually publishes the ranking of the best places to work in Portugal, is a global authority on building, sustaining and recognising high-trust, high-performance workplace cultures. This certification reinforces Fidelidade Assistance’s commitment to continuing to foster a positive work culture and a strong, motivated team. ### [ABOUT US](https://fidelidade-assistance.pt/en/about-us?hsLang=en) - **Corporate Information** - [Company Overview](https://fidelidade-assistance.pt/en/about-us/corporate-information/company-overview?hsLang=en) - [Corporate Bodies](https://fidelidade-assistance.pt/en/about-us/corporate-information/corporate-bodies?hsLang=en) - [Code of Conduct](https://fidelidade-assistance.pt/en/about-us/corporate-information/code-of-conduct?hsLang=en) - [About Us](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row1) - [Operational Structure](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row2) - [Mission, Vision and Values](https://fidelidade-assistance.pt/quem-somos?hsLang=en#row3) - **Certifications and Quality Policy** - [Quality Policy](https://fidelidade-assistance.pt/hubfs/files/Politica_da_Qualidade.pdf?hsLang=en) - [Our Certifications](https://fidelidade-assistance.pt/en/about-us/certifications-and-quality-policy/our-certifications) - **Reports** - [Reports and Accounts](https://fidelidade-assistance.pt/quem-somos/relatorios/relatorios-e-contas?hsLang=en) - [Solvency and Financial Situation Reports](https://fidelidade-assistance.pt/en/about-us/reports/solvency-and-financial-situation-reports?hsLang=en) - **Sustainability** - [Social Responsibility](https://fidelidade-assistance.pt/en/about-us/sustainability/social-responsibility?hsLang=en) - [Sustainability Reports](https://fidelidade-assistance.pt/en/about-us/reports/sustainability/sustainability-reports?hsLang=en) - **Contact Details** - [Contacts](https://fidelidade-assistance.pt/en/about-us/contact-details/contacts?hsLang=en) - [Recruitment](https://fidelidade-assistance.pt/en/about-us/contact-details/recruitment?hsLang=en) - [Feedback](https://fidelidade-assistance.pt/en/about-us/contact-details/feedback?hsLang=en) ### [OUR RANGE OF SERVICES](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - **Clients** - [Main Clients](https://fidelidade-assistance.pt/en/homepage?hsLang=en#client) - **Our Services** - [Car Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Travel Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Medical Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Domestic and Home Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Tecnological Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Legal Protection](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Claims Management](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Funeral Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) - [Pets Assistance](https://fidelidade-assistance.pt/en/our-services?hsLang=en) ### [OUR ADVANTAGES](https://fidelidade-assistance.pt/en/our-advantages?hsLang=en) ### USEFUL INFORMATIONS - **Legal informations** - [Corruption Prevention](https://fidelidade-assistance.pt/en/legal-informations/corruption-prevention?hsLang=en)