Quality

Fidelidade Assistance is certified to NP EN ISO 9001 standard. Its quality management system is aimed at selling and managing insurance and reinsurance contracts in the fields of assistance and legal protection, as well as representing national and international insurance companies and providing business support services to these and other firms.

Our employees’ work-life balance is a permanent concern at a firm that operates 24h a day. At Fidelidade Assistance, our people help others, and the daily investment in our employees’ wellbeing is reflected in our EFR 1000-2 Certification (Responsible Family Entity).

Fidelidade Assistance is certified as a Great Place to Work, a recognition that reflects the company’s commitment to creating a work environment based on trust, appreciation and employee engagement.

Great Place to Work, which annually publishes the ranking of the best places to work in Portugal, is a global authority on building, sustaining and recognising high-trust, high-performance workplace cultures.

This certification reinforces Fidelidade Assistance’s commitment to continuing to foster a positive work culture and a strong, motivated team.